18 April (Part 1) - Lightning strikes twice
Earlier this year Bexley Council spent our money on a customer survey to see
what we thought of them.
664
responses were analysed and it was found, among other things, that Bexley
Council did not always treat its residents as human. If Bexley Council is
seriously interested in the Customer Experience, maybe it would be cheaper
to simply have a chat with the man from New Road.
The
food waste bin he ordered in November eventually showed up on 4th April and his
attempt to save a cyclist from flying over his handlebars was met with total disinterest.
Under the impression that New Road is a public highway within the jurisdiction of
Bexley Council he used their recommended contact methodology, FixMyStreet, to tip them off about the hazard.
The response was brief. “Your report identifies land that is not maintained by
the London Borough of Bexley.” That’ְs it. No help whatsoever and they wonder
why residents think they are a bit rubbish.
Councillors are constantly telling us how wonderful their staff is. I could have included several examples in
yesterday’s Cabinet report but it might get to be
too repetitive and I am not sure it is always sincere. Even their
managers who allegedly bully staff are the very best there is.
On 12th February Deputy Leader David Leaf said that misdirected FixMyStreet
reports are passed on to the appropriate utilities and that may very well be his
intention but the practice seems to be very different.
Councillor David Leaf: Misplaced FixMyStreet reports are redirected.
To everyone’s surprise Thames Water came along and fixed their ironmongery a week after New Road Man had a word with them. How long will the repair last under the wheels of 40 buses an hour?
