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News and Comment April 2024

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18 April (Part 1) - Lightning strikes twice

Earlier this year Bexley Council spent our money on a customer survey to see what we thought of them. 664 responses were analysed and it was found, among other things, that Bexley Council did not always treat its residents as human. If Bexley Council is seriously interested in the Customer Experience, maybe it would be cheaper to simply have a chat with the man from New Road.

Road hazard Road hazardThe food waste bin he ordered in November eventually showed up on 4th April and his attempt to save a cyclist from flying over his handlebars was met with total disinterest.

Under the impression that New Road is a public highway within the jurisdiction of Bexley Council he used their recommended contact methodology, FixMyStreet, to tip them off about the hazard.

The response was brief. “Your report identifies land that is not maintained by the London Borough of Bexley.” That’ְs it. No help whatsoever and they wonder why residents think they are a bit rubbish.

Councillors are constantly telling us how wonderful their staff is. I could have included several examples in yesterday’s Cabinet report but it might get to be too repetitive and I am not sure it is always sincere. Even their managers who allegedly bully staff are the very best there is.

On 12th February Deputy Leader David Leaf said that misdirected FixMyStreet reports are passed on to the appropriate utilities and that may very well be his intention but the practice seems to be very different.

Councillor David Leaf: Misplaced FixMyStreet reports are redirected.

To everyone’s surprise Thames Water came along and fixed their ironmongery a week after New Road Man had a word with them. How long will the repair last under the wheels of 40 buses an hour?

 

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