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News and Comment December 2022

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8 December (Part 2) - Die Hard

We all know that the National Health Service is an absolute dead loss and everyone hopes to never get ill. Unfortunately I have recently exhibited symptoms for which the National Health Service has been imploring us to contact a GP without delay.

My practice has always been particularly useless and they generally don’t answer the phone preferring to switch callers to an announcement referring patients to e-Consult on the web. I found that this has now been changed to something called Ask First. I registered with it and it has clearly been designed by an imbecile. For a start there is no Back button for when you make a mistake and F5 (Refresh) logs you out. However I persevered and tried to book a Face to Face appointment because that is going to be the only way forward.

There was only one available this side of Christmas (but only just) but it wasn’t at a time I could make. I declined it and was rewarded with the word ‘Goodbye’.

I started again and asked for a telephone appointment but was told that none were available at any time - ever. Once again I was rewarded with the word ‘Goodbye’.

NHS managers and web designers are little short of murderers.

 

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