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News and Comment January 2020

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16 January - The Bulb blub continued

BulbI was reluctant to impose the Bulb tribulations on readers yesterday, it’s not something that I would want to do often and in the past such treatment has been meted out only to Sainsbury’s, Openreach, Newham Hospital and Scottish Power.

However the blog provoked a number of responses from Bulb customers who were similarly dissatisfied and one from someone who felt relieved that his application to join fell down a black hole. He has been waiting seven weeks for a promised email. It would also appear that an email response which says only that Bulb is too busy to answer emails is not unique to my friend.

However the blog also had the desired effect. In less time than it took for the first response to the aborted Webchat, Bulb sent me a message. As it was not really my complaint I gave them my friend’s contact details so that they could deal with their customer directly, however Bulb did kindly keep me in the loop. Unfortunately I didn’t think much of their supposed remedy.

To ‘fix’ the absence of an Economy 7 meter they changed my friend’s meter reading log-in so that it led to a web page which no longer asked for an Economy 7 reading and they confirmed the cheap overnight tariff was no more. The dual rate tariff had been withdrawn and the standard one imposed without consultation or permission. I queried it and gained the impression that it was something Bulb had not thought about.

At present there is no resolution but having looked at the two tariffs I do wonder why my friend is on Economy 7. I have therefore asked him to take meter readings as he goes to bed and before breakfast so that we can get some idea of when he is using power and defer a decision on reverting to the dual rate tariff. (On second thoughts, find some old bills!)

I have two addresses on my single Bulb account, mine and the one in East Ham, the latter being Economy 7. I had better do some calculations on that too.

 

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