23 July (Part 1) - Bexley council complaints
Last
year, after one too many reprimands from the Information Commissioner and
Local Government Ombudsman,
Bexley council decided that it was time they appointed someone to help get them
out of trouble. Adrian Barber was appointed Temporary Complaints manager and
now it looks as though the position is to be made permanent.
The salary on offer is a generous thirty odd thousand pounds and if you think
that is more than enough to spend on keeping the complaints service on track
then you presumably haven’t noticed that the post reports to a Complaints Policy
and Performance Manager. And then there will be a Deputy Director and a Director
above that. It may have been more effective to look into why Bexley council gets
so much criticism from the LGO and ICO. But this way there is more money to be made.
The link to that particular job will no doubt soon expire.