Bexley council has a Customer charter authorised by its cabinet that imposes minimum standards on its employees for answering letters and phone calls. Bexley council has a Customer services statement authorised by its cabinet that imposes minimum standards on its employees for answering letters and phone calls and emails. No I am not trapped in a repeat loop, there are very similar pages on the council’s messy website but they don’t say the same thing. Not that it matters, that isn’t the point I wanted to make. That was that the cabinet’s statement on service standards recognises that answering correspondence quickly is important but it specifically doesn’t apply to themselves. An enquiry on that very point produced a clear answer. Councillors can do what they like; where have I heard that expression before? There is no requirement on them to answer any enquiry, by email, letter, or in the street.