He's fallen out badly with the local authority, he's convinced that they have
done him a very serious wrong, more than that he thinks they are criminally
culpable. He has had a low level apology but the wrong has not been put right.
He makes his complaint to what he sees as a higher authority and accuses it of being complicit in the serious wrong doing which may or may not be correct.
What does that higher authority do?
a) Make it clear that in this case it has no real jurisdiction. Little more than sympathy can be offered.
b) Take serious exception to what are seen as totally false allegations and seek legal redress through the Libel Courts.
c) Or something else?