I managed to get through to a real person at Royal Mail who was eventually
persuaded to make enquiries at Fulham Sorting Office.
She reported back that Fulham’s procedure is to put all police mail in a pouch and the
police collect it. All mail, first class, second class, Recorded and Special delivery all
goes in the same bag and nothing gets signed for. Special Delivery offers guaranteed signed
delivery by 1 p.m. and compensation for loss but Royal Mail is happy to admit
they have no record of delivery and the service does not work to certain addresses.
The customer service adviser said that when caught out the Royal Mail will offer a
refund of the £5·90 fee.
Royal Mail seems to think that is satisfactory. I call it fraud.
A postman reader suggested this site for an interesting insight into what makes Royal Mail tick. Back in 1975 I was sent to sort out a job in what later became BT. The previous manager had made what might be termed a right arse of it and it took a lot of work, time and negotiations with unions to sort out the mess. I was rewarded with a nice job elsewhere, but the useless individual who had done sweet FA in the time before my appointment went on to become Chairman of Postwatch. It explains a lot.